Privacy Policy

1. Information We Collect

When you use BEYONDVYU, we collect information you provide directly, including:

• Account information: name, email address, and password
• Business information: business name, address, phone number, website, and Google Review URL
• Customer feedback: ratings, comments, and review drafts submitted through our platform
• Usage data: QR code scans, review clicks, and feature interactions

2. How We Use Your Information

• To provide and improve our review management services
• To generate review drafts based on customer feedback
• To send notifications about new feedback and reviews
• To analyze usage patterns and improve our platform
• To comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who help operate our platform (hosting, analytics)
• Google, only when you choose to redirect customers to Google Reviews
• Law enforcement when required by law

4. Data Security

We implement industry-standard security measures including encryption at rest and in transit, regular security audits, and access controls. Passwords are hashed using bcrypt with a cost factor of 12.

5. Data Retention

We retain your data for as long as your account is active. You can request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Withdraw consent at any time

7. Consent

By using BEYONDVYU, you consent to our collection and use of information as described in this policy. We collect explicit consent from customers before processing their feedback.